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Member Knowledge Base
Online Access
Member Support
Rates & Fees
Online Access
Loans
Auto Loans
Credit Cards
Bill Pay
Debit and Credit Cards
Real Estate
Home Equity Line of Credit
VA Loans
Saving and Retirement
COVID-19
Credit Score
Services
Community
General
Online Access
Track your spending, pay your bills, transfer funds and more -- all from the comfort of your couch.
Are Intuit products such as Quicken, QuickBooks or Mint compatible with Online Access?
What browsers and device specifications are required to use Online Access?
How do I sign up for Online Access?
How do I find my MICR (Check ID) number in Online Access?
How do I sign-up for eDocuments in Online Access?
How do I log in to Online Access?
How do I transfer money to a different member's account?
What is CU1 CardControl?
What is Instant Account Verification?
Where are my Online Access widget tools?
Does CU1 offer a service such as Zelle?
Can I set up Online Access to automatically deduct my loan payment?
How do I set up CU1 Alerts?
Why can't I view eDocuments on my joint-owned account?
Which accounts can be viewed with Online Access?
Can I make loan and credit card payments online?
Where can I access my tax information online?
Why can't I view eDocuments on my iPhone or iPad?
Can I print a copy of my statement online?
Can I use any computer to access home banking?
What are cookies?
What is 128-bit encryption?
Why have I been locked out of Online Access?
Should I choose "primary" or "joint" account owner when I set up my new Online Access?
If a transaction is reversed, can I view the reversal in Online Access?
Why am I encountering a security question error?
How do I transfer funds to another CU1 member via the Mobile App?
Can I use my member number as my Online Access username?
If I have a business account, what is my first-time username for Online Access?
Can I use Online Access to transfer funds to another financial institution?
I've been prompted to provide the last four digits of my card when using Apple Pay. What numbers should I provide?
Why don't I recognize my Online Access security questions?
Why do security questions appear when logging in to Online Access?
Why do I need two different account logins for my mortgage?
What are my authentication options when logging in to Online Access?
How do I change my Online Access authentication method?
Why am I being prompted to complete Online Access authentication?
How do I update my cell phone number or email address to use these for Online Access authentication?
Why doesn't my SCRA interest rate reduction appear in Online Access?
What is Snapshot?
I haven't used Online Access in a while. Why did I receive a login error?
What is a digital wallet?
How do I get started with Apple, Android or Samsung Pay?
Where will my digital wallet work?
Do I need a 4-digit PIN to access the CU1 Mobile App?
Why does my statement look different?
How do I link an external account in Online Access?
Why do I see a "404" error when signing in to Online Access?