Can I use my member number as my Online Access username?

No. Your username must be different from your member number.

Username Requirements

Password Requirements

  • Your username must be unique (meaning it cannot be identical to other users in the system).
  • Your username must be at least 6 characters in length.
  • Your username may NOT contain your member number or Social Security Number.
  • Your Online Access password must be between 8-20 characters.
  • Your password must include at least one upper case letter, one lower case letter, one number, and one special character.
  • Your password may NOT contain your member number or username.


Don’t have access to mobile banking yet?

Download the Credit Union 1 mobile app in just minutes on the App Store, or via Google Play to get started, then follow the prompts to get set up in the application.

Learn more about the convenient features of Mobile Banking.