Services

We offer a full suite of innovative and accessible services to our members. Explore your options!

• What are eReciepts?
• Which types of transactions cannot be completed in a CU1 drive-up?
• Does CU1 offer ART, an Automated Response Teller?
• How do I update my personal information, such as email or mailing address?
• Why are there funds in my S92 account?
• How do I use Skip-a-Pay?
• I noticed an error on my credit report. What should I do?
• What is the maximum amount I can withdraw from an ATM in one day?
• Do I need to close my CU1 accounts if I move out of state?
• Are connections to third party sites secure through the website?
• Do you offer safe deposit boxes?
• What insurance products do you offer?
• Can I order checks from any company or does it have to be through your vendor?
• How do I reorder checks?
• Do you offer Health Savings Accounts?
• What is an IRA?
• Do I have to pay a fee to cash a check in a Credit Union 1 branch if I do not have an account?
• How do I send a wire transfer?
• What time will my direct deposit post on pay day?
• Do you offer a foreign currency exchange service?
• Does Credit Union 1 offer notary services?
• When will I receive my tax forms?
• Can I mail a check for deposit into my account or to pay a CU1 loan?
• Do you offer direct deposit? How can I sign up?
• What happens if I deposit a check and it bounces?
• Why did I receive a call about fraud prevention?
• What is your SWIFT code for international wire transfers?
• Why do you pull credit for new account applications?
• What are eServices?
• Can I make an IRA contribution for the prior year?
• Does it cost more to electronically transfer funds from my credit card versus using balance transfer checks?
• How do I change my certificate redemption instructions?
• How long do wire transfers take to arrive?
• Can I remove the joint owner from my account?
• Why is there a long wait time when calling the Member Service Center?
• When will I receive my Tap to Pay card?
• Why doesn't my credit card work outside the U.S.?
• When will you open a branch in my area?
• Does Credit union 1 cash savings bonds?
• Why is there a hold for "Privilege Pay Fee" on my account?
• Can I make an international wire transfer?
• What is Courtesy Pay?
• What fees will be charged if CU1 pays my overdraft via Courtesy Pay?
• How do I authorize CU1 to pay overdrafts on my ATM and debit card transactions?
• How do I access my safe deposit box?
• How does Mobile Deposit work?
• Why was my Mobile Deposit rejected?
• Does CU1 participate in the Alaska IOLTA Program?