Why was my Mobile Deposit rejected?

Don't worry! If your deposit was rejected by the CU1 Mobile App, we will email you with an explanation of why and how to correct the error.

Alternatively, you can always reach out to us for personalized assistance at (907) 339-9485 or (800) 478-2222.

Tip: One common reason for a check being rejected is a missing endorsement on the back of your check. In addition to your signature, please always write the words "For Mobile Deposit Only."