Why am I encountering a security question error?

If you have difficulty when establishing your new Online Access security questions for the first time, it may be helpful to click your cursor away from the final answer field before selecting “submit.” In addition, please limit your security answers to letters only, with no numbers.

If you continue to encounter an error, please contact us for assistance at (907)339-9485 or (800) 478-2222.

After you’ve gained access to your online account, you may update your verification method to receive text or email codes in the future, rather than answering security questions. To do so, simply log in to Online Access, click Settings at the top of the page and then choose the Security tab.