Online Access

Track your spending, pay your bills, transfer funds and more -- all from the comfort of your couch.

• How do I set up CU1 Alerts?
• Can I view/print a copy of my statement online?
• Can I use Online Access to transfer funds to another financial institution?
• Can I set up Online Access to automatically deduct my loan payment?
• What is a digital wallet?
• If I have a business account, what is my first-time username for Online Access?
• Which accounts can be viewed with Online Access?
• Why am I encountering a security question error?
• Where are my Online Access widget tools?
• I haven't used Online Access in a while. Why did I receive a login error?
• Why do I need two different account logins for my mortgage?
• Why does my statement look different?
• How do I update my cell phone number or email address to use these for Online Access authentication?
• Can I make loan and credit card payments online?
• How do I sign-up for eDocuments in Online Access?
• Where will my digital wallet work?
• How do I change my Online Access authentication method?
• What is Snapshot?
• I've been prompted to provide the last four digits of my card when using Apple Pay. What numbers should I provide?
• Should I choose "primary" or "joint" account owner when I set up my new Online Access?
• Where can I access my tax information online?
• Why can't I view eDocuments on my iPhone or iPad?
• Can I use my member number as my Online Access username?
• What is 128-bit encryption?
• How do I find my MICR (Check ID) number in Online Access?
• How do I log in to Online Access?
• Why can't I view eDocuments on my joint-owned account?
• How do I sign up for Online Access?
• What is Instant Account Verification?
• How do I get started with Apple, Android or Samsung Pay?
• How do I transfer funds to another CU1 member via the Mobile App?
• Can I use any computer to access home banking?
• What are my authentication options when logging in to Online Access?
• If a transaction is reversed, can I view the reversal in Online Access?
• How do I link an external account in Online Access?
• Why doesn't my SCRA interest rate reduction appear in Online Access?
• Does CU1 offer a service such as Zelle?
• Are Intuit products such as Quicken, QuickBooks or Mint compatible with Online Access?
• Do I need a 4-digit PIN to access the CU1 Mobile App?
• Why am I being prompted to complete Online Access authentication?
• Why don't I recognize my Online Access security questions?
• How do I transfer money to a different member's account?
• Why do security questions appear when logging in to Online Access?
• Why have I been locked out of Online Access?
• What browsers and device specifications are required to use Online Access?
• What are cookies?
• Why do I see a "404" error when signing in to Online Access?
• Can I request a "check to self" in Online Access?